Terms of service
🌙✨ Artheli & Co. — Terms of Service
Last updated: 20.11.2025
Welcome to Artheli & Co. (“A&Co.”, “we”, “our”, “us”).
By accessing our website, purchasing from our store, or interacting with our brand, you agree to the following Terms of Service. Please read them carefully. 💛✨
1. General Conditions 🌼
By using this website, you confirm you are at least 18 years old or using the site with a parent/guardian’s supervision.
We reserve the right to refuse service to anyone at any time for reasons including suspected fraud, misuse, or behaviour that may impact our business or customer experience. 🚫
You agree not to copy, duplicate, resell, or exploit any part of our website or products without written permission. ✨
2. Accuracy of Information 📘✨
We aim to provide accurate descriptions, images, colours, sizing and materials — but occasionally things may vary:
🎨 Colour may differ slightly due to screen settings
🧵 Handmade or personalised pieces may have small variations
📦 Product availability may change without notice
We are not responsible for typographical errors, pricing mistakes, or delays caused by third-party suppliers.
3. Pricing & Payment 💳✨
All prices are listed in AUD.
We may update pricing, discontinue items, adjust promotions, or launch new collections at any time. 🌸
By placing an order, you confirm that:
✔️ You are authorised to use the chosen payment method
✔️ All information is accurate
✔️ Payment will be taken at checkout
Orders are not packed or shipped until payment is confirmed. 💛
4. Shipping 🚚🇦🇺✨
Australia Shipping Only
Artheli & Co. currently ships within Australia only.
We are a small boutique brand and do not offer international shipping at this stage. 🌙💌
Once your order leaves our warehouse, A&Co. is not responsible for:
• Courier delays
• Delivery issues
• Lost or damaged parcels without parcel protection
Delivery timeframes are estimates only and may vary. ⏳
5. Returns, Refunds & Exchanges 🧸💗
(Full policy available on our website)
For Australian customers:
✨ We offer change-of-mind returns on eligible items within the stated return window.
We cannot accept returns for:
❌ Plushies / soft toys once opened
❌ Hair accessories
❌ Diaries, stationery or paper goods once opened
❌ Personalised or monogrammed items
❌ Sleepwear/loungewear worn, washed, or tried on without underwear
❌ Socks
❌ Final sale items
❌ Items not returned in brand-new condition
A&Co. may reject a return if it does not meet hygiene or resale standards. 🌸
6. Order Changes & Cancellations 📦⚠️
Once an order is placed, we cannot guarantee changes or cancellations as it may already be packed or dispatched.
Email us immediately at hello@artheliandco.com.au and we’ll try our best. 💌✨
7. Product Safety 🧸🌼
Our products are intended for general use.
Soft toys, plushies and accessories should be used under adult supervision.
A&Co. is not liable for misuse of products.
8. Intellectual Property ✨📸
All logos, branding, product names, photos, designs, and written content belong to Artheli & Co.
They may not be copied, edited, or used commercially without written permission. 🌙
9. Third-Party Tools & Links 🔗✨
Our website may use third-party services (payment processors, analytics, shipping carriers).
We are not responsible for their actions, terms, or privacy policies.
External links are provided for convenience and do not imply endorsement. 🌸
10. Limitation of Liability ⚖️💛
To the fullest extent permitted by law:
• A&Co. is not liable for indirect, incidental, or consequential damages
• We are not responsible for losses from improper washing, misuse, allergic reactions, or negligence
• Our liability will never exceed the amount paid for the item in question
11. Indemnity 🛡️✨
You agree to indemnify and hold A&Co. harmless from any claim or demand that arises due to your breach of these Terms.
12. Governing Law 🇦🇺⚖️
These Terms of Service are governed by the laws of Australia, in alignment with Australian consumer law.
13. Changes to Terms 🔄🌙
We may update these Terms at any time.
Continued use of our site means you accept the latest version. ✨
14. Contact Us 💌🧸
If you have any questions, we’re here to help:
📧 hello@artheliandco.com.au