Frequently Asked Questions

We currently ship Australia-wide, with international shipping to New Zealand, the United States, the United Kingdom and Canada available for select products.

Please note that some items may be subject to shipping restrictions. Our safety matches are only available for retail sale within Australia and cannot be shipped internationally or via Express Shipping due to dangerous goods transport requirements.

Shipping rates and delivery estimates are calculated at checkout.

Orders are typically packed and dispatched within 2–5 business days unless otherwise stated.

During collection launches, promotions or peak periods, dispatch times may be slightly longer.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

At this time, we do not offer local pickup.

A pre-order allows you to secure your piece before it arrives.

Pre-order dates will always be clearly displayed on the product page.

Estimated dispatch timeframes will be listed on each product page.

As our products are thoughtfully produced in limited quantities, occasional delays may occur. If this happens, we will keep you updated every step of the way.

Yes.

Orders containing both in-stock and pre-order items may be shipped separately.

In-stock items will be packed and mailed as soon as possible. Pre-order items will be shipped once they have arrived, been quality checked and processed by our team.

You’ll receive tracking details once each parcel is on its way.

We want you to love your purchase.

We accept returns on eligible full-priced items within 14 days of delivery, provided they are unworn, unused, unwashed and returned in their original condition with tags attached.

Please refer to our Returns Policy for full details.

If your preferred size is available, we will do our best to accommodate exchanges.

Please contact our Customer Care team for assistance.

Unless required by Australian Consumer Law, sale items are generally not eligible for return due to change of mind.

Our sleepwear and lounge collections are currently available in XS–XL.

As we grow, we would love to hear your feedback on sizing so we can continue expanding thoughtfully and create pieces that cater to every darling.

Specific fit information is provided on each product page.

Most Artheli & Co. lounge and sleepwear pieces are intentionally designed with a relaxed, oversized silhouette for comfort and ease.

Fit recommendations can be found within each product description.

We thoughtfully select fabrics based on softness, comfort, durability and overall product experience.

Selected collections feature OEKO-TEX® Standard 100 certified fabrics.

Fabric composition and care information can be found on each individual product page.

OEKO-TEX® Standard 100 certification means the fabric has been independently tested for harmful substances and meets strict safety standards.

It is one of the world's most recognised textile certifications.

The Slow Burn Candle is a refillable sand wax candle designed to be used in your favourite fire-safe vessel.

Simply insert a wick, light and enjoy.

Once finished, refresh with new wax and replacement wicks to continue creating beautifully intentional moments.

Burn time varies depending on vessel size and wick placement, however each candle is designed to provide approximately 60+ hours of burn time.

Yes.

Replacement wick packs are available separately and designed to extend the life of your candle experience.

At this time, our safety matches are only available for retail sale within Australia.

Safety matches are classified as dangerous goods under UN1944 and cannot be shipped via air transport. For this reason, orders containing matches can only be sent within Australia via Standard Shipping.

Orders containing matches are not eligible for Express Shipping or international delivery.

Founding Darlings are the women supporting Artheli & Co. from the very beginning.

Subscribers receive early access, collection previews, exclusive updates and special opportunities throughout the year.

You can join by subscribing to our email list and following along on social media.

We also invite you to become part of our growing Facebook community where we share exclusive updates, inspiration and behind-the-scenes moments.

Yes.

We love partnering with creators who align with the Artheli & Co. aesthetic and values.

Please visit our Press & Partnerships page or contact us directly.

Yes.

If you're interested in becoming a stockist, we'd love to hear from you.

Please visit our Stockists page for more information.