Refund policy

Artheli & Co. — Refunds & Returns Policy

At Artheli & Co., we want you to feel comfortable and completely satisfied with your purchase. If something isn’t quite right, we are here to help, while maintaining hygiene and quality standards for all customers.

Returns Eligibility

Eligible items may be returned within 30 days of receiving your order.

To be accepted, items must be:

  • Unworn
  • In perfect, resellable condition
  • Unwashed
  • Free from marks, makeup, deodorant, perfume, tan, or pet hair
  • With all swing tags attached
  • In original packaging

Because sleepwear often comes into intimate contact with the body, all sleepwear must be tried on with underwear only. Items showing any signs of wear, stretching, fragrance, or use cannot be accepted for return. This ensures that all products remain hygienic and safe for every customer.

Domestic Returns (Australia)

For Australian customers:

  • Change-of-mind returns are accepted within 30 days of delivery.
  • Customers are responsible for return shipping costs.
  • Original shipping fees are non-refundable.
  • Exchanges are not offered. Customers may return eligible items for a refund and place a new order if desired.

International Returns

Artheli & Co. ships to selected international destinations. International customers may return eligible items under the same conditions as domestic orders.

Please note:

  • Customers are responsible for all return shipping costs.
  • Original shipping charges are non-refundable.
  • Any customs duties, taxes, or import fees paid at the time of delivery are non-refundable.
  • We recommend using a tracked shipping service, as Artheli & Co. is not responsible for items lost in transit.
  • Exchanges are not offered. The process is return → refund → repurchase.

Items That Cannot Be Returned

For hygiene, safety, and quality reasons, the following items cannot be returned or exchanged:

  • Plush toys once opened
  • Hair accessories, including bows, clips, scrunchies, and headbands
  • Diaries, planners, and stationery once opened or used
  • Personalised or monogrammed items
  • Items marked as Final Sale
  • Socks
  • Any item showing signs of wear, including marks, makeup, deodorant, tan, perfume, pet hair, stretching, or fragrance

If an item cannot be resold as brand-new, it will not be eligible for return.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order at hello@artheliandco.com.au with:

  • Your order number
  • A description of the issue
  • Clear photographs of the fault

If the item is confirmed to be faulty, we will offer a replacement (subject to stock availability) or a full refund. This policy is in accordance with Australian Consumer Law, which guarantees remedies for goods that are faulty, not as described, or unfit for purpose.

Return Shipping

  • Australia: Customers are responsible for return shipping costs for change-of-mind returns. Artheli & Co. will cover shipping costs for faulty or incorrect items.
  • International: Customers are responsible for all return shipping costs and any associated customs documentation.

How to Start a Return

To initiate a return, please email hello@artheliandco.com.au with:

  • Your name
  • Order number
  • Item(s) you wish to return
  • Reason for the return

Our team will respond with the next steps and return address details.

Refund Processing

Once your return is received and inspected, you will be notified of the outcome. If approved, refunds will be processed to the original payment method within 3–5 business days, excluding your bank’s processing time.

For purchases made using Afterpay or Klarna, refunds will be applied to your account, and any remaining instalments will be adjusted in accordance with the provider’s terms.

A Note From Us

Artheli & Co. is built on comfort, quality, and thoughtful design. Thank you for supporting our brand and for helping us maintain the highest standards for every customer.