Shipping policy
Artheli & Co. — Shipping Policy
Last updated: 15 April 2026
At Artheli & Co., we are committed to ensuring that every order arrives beautifully packaged and in perfect condition. The information below outlines our shipping options, delivery timeframes, and important details regarding international orders.
Shipping Destinations
Artheli & Co. currently ships to the following countries:
- Australia
- New Zealand
- United States
- United Kingdom
- Canada
If you are located outside these regions, please contact us at hello@artheliandco.com.au to enquire about shipping availability.
Order Processing
- Orders are processed within 1–2 business days after payment is received.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak periods, including product launches and the Christmas season, processing times may be slightly extended.
You will receive a confirmation email with tracking details once your order has been dispatched.
Shipping Rates and Delivery Timeframes
Australia
| Shipping Method | Cost | Estimated Transit Time |
|---|---|---|
| Standard Shipping | $9.99 | 2–6 business days |
| Express Shipping | $14.99 | 1–3 business days |
| Free Standard Shipping | Free on orders over $100 | 2–6 business days |
Remote or regional areas may experience slightly longer delivery times.
New Zealand
| Shipping Method | Cost | Estimated Transit Time |
|---|---|---|
| Standard Shipping | $12 | 4–8 business days |
| Express Shipping | $18–$25 | 2–5 business days |
| Free Standard Shipping | Free on orders over $100 | 4–8 business days |
United States
| Shipping Method | Cost | Estimated Transit Time |
|---|---|---|
| Standard Shipping | $20–$25 | 6–10 business days |
| Express Shipping | $35–$45 | 3–5 business days |
| Free Standard Shipping | Free on orders over $200 | 6–10 business days |
United Kingdom
| Shipping Method | Cost | Estimated Transit Time |
|---|---|---|
| Standard Shipping | $20–$25 | 6–10 business days |
| Express Shipping | $35–$45 | 3–5 business days |
| Free Standard Shipping | Free on orders over $200 | 6–10 business days |
Canada
| Shipping Method | Cost | Estimated Transit Time |
|---|---|---|
| Standard Shipping | $22–$28 | 7–12 business days |
| Express Shipping | $40–$50 | 4–6 business days |
| Free Standard Shipping | Free on orders over $200 | 7–12 business days |
Customs Duties and Taxes
For all international orders, customs duties, taxes, and import fees may be charged once the parcel reaches the destination country. These charges are determined by the local customs authority and are the responsibility of the customer.
Artheli & Co. ships all international orders on a Delivered Duties Unpaid (DDU) basis. We do not collect or pay these fees on your behalf. If customs charges are refused, the parcel may be returned to us, and any return shipping or handling fees will be deducted from the refund.
Pre-Orders and Personalised Items
Pre-Orders
If your order includes a pre-order item, the entire order will be dispatched together once all items are available. Estimated dispatch dates will be communicated on the product page at the time of purchase.
Personalised or Custom Items
Personalised items may require additional processing time. Once dispatched, they will follow the shipping timeframe of the selected delivery method.
Tracking Your Order
All orders are shipped with tracking. Once your parcel has been dispatched, you will receive an email containing your tracking number and a link to monitor its progress.
If your parcel is marked as delivered but cannot be located, please:
- Contact the courier directly using your tracking information.
- If further assistance is required, email us at hello@artheliandco.com.au.
Lost, Damaged, or Delayed Parcels
While we take great care in packaging each order, Artheli & Co. is not responsible for:
- Parcels lost or stolen after delivery has been confirmed.
- Delays caused by shipping carriers, customs processing, weather conditions, or peak periods.
- Orders delayed due to incorrect or incomplete addresses provided at checkout.
If your parcel arrives damaged, please contact us within 48 hours of delivery at hello@artheliandco.com.au, including photographs of the packaging and the damaged item. We will work with you to resolve the issue promptly.
Incorrect or Incomplete Addresses
If you have entered an incorrect shipping address, please contact us immediately at hello@artheliandco.com.au. While we will do our best to update the address before dispatch, changes cannot be guaranteed once an order has been processed.
Parcels returned to us due to incorrect or incomplete addresses will require an additional shipping fee for re-dispatch.
Contact Us
If you have any questions regarding shipping, delivery, or tracking, please contact us:
Artheli & Co.
Email: hello@artheliandco.com.au
Summary of Key Shipping Information
| Region | Free Shipping Threshold | Standard Delivery | Express Delivery |
|---|---|---|---|
| Australia | Over $100 | 2–6 business days | 1–3 business days |
| New Zealand | Over $100 | 4–8 business days | 2–5 business days |
| United States | Over $200 | 6–10 business days | 3–5 business days |
| United Kingdom | Over $200 | 6–10 business days | 3–5 business days |
| Canada | Over $200 | 7–12 business days | 4–6 business days |